Return & Refund Policy
At MotosGear.com, your satisfaction is our top priority. If you're not completely happy with your purchase, we've made our return and refund process quick, simple, and hassle-free.
Fast Delivery Guaranteed
We ensure swift shipping to get your products to you as soon as possible. If you encounter any issues with delivery or the condition of the products, rest assured that we’ve got you covered.
Our Refund & Return Conditions:
Refund for Lost Packages: If your package is lost during transit, you will receive a full refund. Please contact us with your order details, and we’ll resolve it quickly.
Refund for Damaged Items: In the unlikely event that your items arrive damaged, we offer a full refund. Please send us photos of the damaged items within 7 days of receipt.
No Delivery in 30 Days? If you haven’t received your order within 30 days of shipment, we offer a no-questions-asked refund.
Free Returns within 30 Days: Not satisfied with your purchase? No problem. We offer free returns within 30 days of delivery. Items must be unused and in their original packaging. Simply contact us to arrange your return, and we’ll provide a prepaid return label for your convenience.
How to Initiate a Return or Refund:
- Contact our Customer Support at support@motosgear.com with your order number and reason for return.
- For returns, we’ll send you a prepaid shipping label to return your item within 30 days.
- Once we receive and inspect the returned item, we will process your refund to the original payment method. Refunds typically take 5-7 business days to appear on your account.
Exchanges
If you'd prefer an exchange rather than a refund, we can quickly arrange that for you. Just reach out to our team within 30 days of receiving your item.
